"My elderly parents live alone and can no longer keep up with the scrubbing and mopping. I no longer worry about dust or grime building up. I can visit my folks without feeling stressed about the mess."
Cleaning Checklist
What a Standard Cleaning Includes
What a Deep Cleaning Includes
Preparing for Your Cleaning
How It Works
Find your service The right clean for right now.
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Move-Out Cleaning Checklist
Rental Cleaning Checklist
Preparing for Your Cleaning
Rescheduling Policy
Moving day, minus the scrubbing Deposit-ready, done for you.
Move-out cleaning →
Manhattan · Brooklyn · Queens
Accessibility Statement for Lily Maids House Cleaning Service of NYC
Booking a cleaning should not be the hardest part of your day. This page explains what we are doing to make our website usable for everyone, how we accommodate access needs inside your home, and exactly how to reach a person if something on this site gets in your way. If any part of booking is difficult, call us and we will take the booking for you.
Book by phone or email
Working toward WCAG 2.1 AA
Access notes on every booking
Feedback goes to a real person
Upper West Side Booked by phone, every time
Why this page exists
Maria books for her parents, not for herself.
Maria on the Upper West Side is one of our recurring clients, except the home we clean is not hers. Her elderly parents live alone and can no longer keep up with the scrubbing and mopping, so she arranged the visits. Her parents do not use the booking form. They answer the door, they talk to the cleaners, and they are the ones who need to know who is arriving and when.
That gap between who books and who lives in the home taught us something worth writing down. A cleaning company that only works for people comfortable with an online checkout is leaving out a lot of New Yorkers, including many of the people who need the help most. So we keep more than one door open: book online, book by phone, or send an email and we will handle it from there. We are also working on the site itself, which is what most of this page is about.
New York Magazine
Time Out
New York
amNewYork
Gothamist
WNYC Radio
1010
WINS
Brownstoner
Brick Underground
6sqft
Our commitment
What we are working toward.
We are working to make this website conform to the Web Content Accessibility Guidelines (WCAG) 2.1 at Level AA. That is our target, not a finished result. We want to be straight with you about the difference.
Automated checking tools catch some problems, but they cannot tell you whether a page actually makes sense to someone using a screen reader, navigating by keyboard, or relying on voice control. Full validation requires manual testing with assistive technology and review by accessibility experts. We have not completed that work, so we are not claiming conformance, and we have not put a compliance badge on this page. What we can tell you is what we are doing and where to reach us when we fall short.
We also have not installed an accessibility overlay or widget. Those tools promise a lot and often sit on top of underlying problems rather than fixing them. We would rather put the effort into the markup itself.
On this site
Structure and markup
- One clear page heading, with sections nested in order
- Text alternatives written for meaningful images
- Decorative graphics hidden from screen readers
- Links that describe where they go
- Real buttons and links, not clickable boxes
Reading and moving
Visual and keyboard use
- Body text sized for comfortable reading
- Visible focus outline on every control
- Layout reflows down to small screens
- Motion reduced when your device asks for it
- Animations that pause on hover, never auto-play sound
Known gaps
Still on our list
- Third-party booking and map tools we do not control
- Older images added before our alt text standard
- Full keyboard testing of the drag-to-shuffle reviews
- Manual screen reader testing across the whole site
- Color contrast review on some older pages
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Homes Cleaned
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Ways To Book
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Neighborhoods Served
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Client Reviews
Book any service, any way
Five services, one standard.
Hover an image to see the service, click to explore it. Tap once on mobile to preview, tap again to open. Prefer not to browse? Call and we will talk it through.
The details
Accessibility on the site, and in your home.
Two different things share this page, and both matter. One is whether you can use this website. The other is whether we can work respectfully in a home with access needs.
Phone, email, or online Whatever works for you
More than one way in
Booking Alternatives.
Our online booking runs on third-party software, which means parts of it are outside our direct control. If any step of it is difficult, you do not have to fight with it. Call (646) 825-3550 and we will take the whole booking over the phone, including your address, access instructions, service choice, and any coupon code. You can also email support@lilymaidhousecleaningservices.com and we will reply with the details in writing so nothing depends on remembering a conversation. Booking by phone costs the same as booking online, and the satisfaction guarantee applies either way.
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Book online at your own pace
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Or book entirely by phone
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Or book by email in writing
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Same price, same guarantee
Nothing moved without asking Walkways stay clear
Inside the home
Working With Access Needs.
A clean home is not helpful if it becomes harder to move through. When you tell us about mobility aids, low vision, hearing loss, sensory sensitivities, or anything else that shapes how a visit should go, we build the visit around it. That means walkways and thresholds stay clear, furniture and grab bars go back exactly where they were, and nothing gets rearranged without asking first. For clients with low vision especially, an object moved two feet is a genuine problem, not a small one. Add the details to your booking notes or tell us on the phone, and see preparing for your cleaning for what else helps us.
Text before we arrive No surprise doorbells
How we communicate
Contact Preferences.
Tell us how you want to hear from us and we will use that channel. Some clients want a text before the team arrives so an unexpected doorbell is not startling. Some want a phone call instead. Some want everything in email so there is a written record. Some want us to speak with a family member or care coordinator rather than the person whose home we are cleaning, which is exactly how Maria's arrangement works. Note it once and it stays on your account, including on recurring plans.
Say the word Low-scent products on request
Products and sensitivities
Supplies and Sensitivities.
Strong cleaning smells are a real barrier for people with asthma, migraines, chemical sensitivities, or scent triggers. Our teams bring their own supplies, and we can use lower-scent products on request. If a particular product works for you and nothing else does, leave it out with a note and the team will use yours instead. If you need windows open, fans running, or a gap between our visit and your return, tell us and we will build that into the schedule. This applies to any service, from a single one-time cleaning to a deep clean.
Walk-ups and elevators Tell us the building rules
Getting in the door
Building Access.
New York buildings each have their own rules, and some of them affect you more than us. If reaching the intercom is difficult, if the service entrance is the only step-free route, or if the elevator needs a reservation, tell us at booking and we will plan around it rather than calling up from the sidewalk. Doorman handoff, lockbox, and smart-lock codes all work, and you do not need to be home. We coordinate with front desks so you are not the one relaying messages. For a service-area business like ours, note that our Wall Street address is an office, not a walk-in location, so please call or email rather than travelling to us.
The work
Homes across three boroughs.
Walk-ups, elevator buildings, brownstones, and co-ops. Every one of them has its own way in, and we plan for it.
Current offers
Three ways to
pay less.
Live promotions across all of New York City. Copy the code, apply it at checkout, done. Booking by phone? Just tell us the code. See pricing for full details.
New client special
Save
10% Off
Your first Lily Maids visit, 10% lighter on the wallet.
- Valid on any cleaning service
- Insured, background-checked cleaners
- Flat, upfront pricing - no surprises
Book now and have a spotless home before the weekend.
Book Now
First-time customers only. Applied at checkout.
Flexible arrival
Save
5% Off
Give us a wider arrival window and save on every single visit.
- Identical cleaning, better price
- Text updates before we arrive
- Savings applied automatically
Only the arrival window changes - never the clean.
Book & Save 5%
Choose a flexible arrival window at booking.
Move in / move out
Save
$30 Off
Moving day is hard enough. We'll take the scrubbing off your list.
- Inside oven, fridge & cabinets
- Built to satisfy strict landlords
- Helps protect your deposit
Hand back the keys with a deposit-ready deep clean.
Book & Save $30
Valid on move-in and move-out cleanings only.
Client reviews · Part 2 of 3
Every borough, same standard.
Honeymoons, holidays, renovations, open houses - here is what New Yorkers say after we leave. Read all reviews >
★★★★★
"After we returned from our honeymoon, our apartment was still filled with moving boxes and dust. We booked this house cleaning service at the last minute, and they transformed the entire space before my new wife even unpacked her suitcase. Now our home feels like the fresh start we were hoping for."
★★★★★
"I was hosting Thanksgiving this year and was panicked about the state of my kitchen and bathroom. The team came in with a meticulous house cleaning that left every surface spotless, giving me the peace of mind to focus on the turkey. My in-laws were so impressed, they asked for their number."
★★★★★
"I just had a baby and needed a deep sanitization of our nursery and living space before bringing her home from the hospital. Their house cleaning service was incredibly gentle yet thorough, clearing out all the dust and allergens. I was able to come home to a perfectly calm and sterile environment."
★★★★★
"My girlfriend just moved in, and I wanted our shared space to look its best. The cleaners performed a top-to-bottom house clean, scrubbing the oven and shower grout to like-new condition. It was the perfect way to kick off this new chapter of our lives together."
★★★★★
"I was totally overwhelmed by a demanding finance job and had let the dust and clutter build up for months. This amazing house cleaning crew took over completely, dealing with the layers of dust and sticky kitchen counters. They made my loft shine, and I can actually relax after work now."
★★★★★
"I was selling my co-op and desperately needed to get it ready for an open house. They provided the most detailed house cleaning I've ever seen, removing every smudge and scuff mark from the walls. The place looked better than it did on move-in day, and we got an offer immediately."
★★★★★
"We just finished a massive renovation, and the apartment was coated in dust. The crew took care of the house cleaning, scrubbing the floors and wiping down every cabinet and light fixture. The final result was stunning, and we were finally able to see the beauty of the new design."
★★★★★
"Having the family over for Christmas was a nightmare until I found this service. I specifically needed the carpets deep cleaned and the oven sparkling. Their detailed house cleaning saved the holiday, and our relatives kept commenting on how fresh the house smelled."
★★★★★
"Working from home with kids remote learning meant our floors and kitchen were constantly sticky. I hired this team for a mid-week house cleaning, and they managed to get the upholstery and carpets looking brand new. Now I don't feel embarrassed taking video calls."
Step inside
Every layout has its own needs.
Hover, or tap, to step inside the kinds of homes we work in across the boroughs.
Feedback
Tell us what is not working.
If you hit a barrier on this website, or you need information from a page in a different format, we want to hear about it. Tell us which page, what you were trying to do, and what got in the way. If you use assistive technology, naming it helps us reproduce the problem.
By phone
Call us
Reach a person at (646) 825-3550. This is the fastest route, and the same number handles bookings, so you can report a problem and book a cleaning in one call.
By email
Write to us
Send details to support@lilymaidhousecleaningservices.com. Email works well for describing a specific page or attaching a screenshot, and it gives you a written record.
By form
Use the contact page
The form on our contact page reaches the same inbox. If the form itself is the barrier, please call instead and tell us, since that is exactly the kind of thing we need to know.
Two outside resources worth knowing about: ADA.gov covers your rights under the Americans with Disabilities Act, and the NYC Mayor's Office for People with Disabilities is a useful starting point for city-specific services and complaints.
The short version
This page in four lines.
If you only read one part of this statement, read this one.
2.1 AA
The WCAG level we are working toward, not a conformance claim
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Ways to book: online, phone, or email, all the same price
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Accessibility overlays or widgets installed on this site
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Phone number that reaches a person: (646) 825-3550
Where we clean
Manhattan. Brooklyn. Queens.
Same booking options, same checklist, same standard, wherever you are in the city. Start with your borough or jump straight to your neighborhood.
Popular neighborhoods.
Questions and answers
Accessibility, question by question.
Every answer is open by default, so nothing is hidden behind a click. Our full FAQ page covers cleaning questions, and the satisfaction guarantee explains what happens if a visit is not right.
Is this website fully accessible? 01
No, and we are not going to claim otherwise. We are working toward WCAG 2.1 Level AA, and parts of the site meet that target while others do not. Full validation requires manual testing with assistive technology plus expert review, which we have not completed. The known gaps are listed higher up this page. If you find one we have not listed, please tell us.
Can I book a cleaning without using the website? 02
Yes. Call (646) 825-3550 and we will take the entire booking by phone, or email support@lilymaidhousecleaningservices.com and we will arrange it in writing. Same pricing, same coupon codes, same guarantee. You never have to complete the online form to become a client.
Do you use an accessibility widget or overlay? 03
No. We have not installed an overlay, and you will not find a floating accessibility button on this site. Those tools often layer adjustments on top of markup problems rather than resolving them, and they can interfere with the assistive technology you already have configured. We would rather fix the underlying pages.
Will the cleaners move my furniture or mobility equipment? 04
Not without asking. If something has to move so we can clean under or behind it, it goes back exactly where it was. Walkways, thresholds, and clear floor space stay clear while we work. If you rely on things being in fixed positions, say so in your booking notes and the team will treat that as part of the job, not a preference.
Can you use unscented or lower-scent products? 05
Yes, on request. Our teams bring their own supplies and can use lower-scent options. If a specific product is the only one that works in your home, leave it out with a note and we will use yours. Tell us if you need windows open, fans running, or time before you return to the space, and we will plan the visit around that.
How should I tell you about an access need? 06
Whatever way is easiest. Add it to the notes field when you book online, mention it on the phone, or send it by email. Once it is on your account it carries forward to future visits, including recurring plans, so you do not have to explain it every time. You are never required to share a diagnosis or medical detail, only what affects the visit.
Can someone else manage the booking on a client's behalf? 07
Yes. Family members, care coordinators, and building staff arrange cleanings with us regularly, which is how Maria's arrangement for her parents works. Tell us who should receive scheduling messages and who will be present at the home, and we will keep those separate on your account.
Can I visit your office? 08
We would rather you did not travel. Our address at 101 Wall Street is a working office for a service-area business, not a customer-facing location, and we cannot promise the visit would be useful to you. Everything we handle in person can be handled by phone or email instead. The map lower on this page shows the area we serve, not a walk-in storefront.
When was this statement last reviewed? 09
We review this page when we make significant changes to the site, and we update the known-gaps list as items are resolved or discovered. Accessibility work is ongoing rather than a project with an end date, so treat this statement as current practice rather than a finished audit. Feedback from clients is the main thing that moves items onto the list.
Client reviews · Part 3 of 3
Rated 5.0 by New Yorkers.
A selection from the 400+ five-star reviews clients across Manhattan, Brooklyn, and Queens have left us. Read all reviews >
Recent reviews
Thomas
Kips Bay · Manhattan
Verified client
"Spring allergies hit me hard this year, so we needed someone to come in and mitigate the pet dander. This service did a fantastic house cleaning, focusing on the corners and vents where dust hides. I can finally breathe easily in my own home."
Deep Cleaning · Kips Bay, Manhattan Megan
Greenpoint · Brooklyn
Verified client
"My daughter's birthday party was scheduled at our house, and I was drowning in pre-party prep. The team arrived early and provided a house cleaning that went above and beyond, making the kitchen and living room totally guest-ready. I didn't have to lift a finger."
One-Time Cleaning · Greenpoint, Brooklyn Robert
Jackson Heights · Queens
Verified client
"I returned from a three-week business trip to find a dusty apartment and a fridge that had gone bad. They handled the crisis with a house cleaning that even included cleaning out the microwave and refrigerator. I walked into a pristine home that smelled fantastic after my long flight."
Deep Cleaning · Jackson Heights, QueensNo reviews match that search.
Find us in NYC
Downtown roots, citywide reach.
Based at 101 Wall Street in the Financial District, serving neighborhoods across Manhattan, Brooklyn, and Queens. The map below shows our service area rather than a walk-in location. If the map is not usable for you, our address and phone number are written out in the card beside it and in the footer. Contact us any time.
However you want to book
Let's make it easy.
Book online in about a minute, or call and we will handle every step for you. Both come with the same guarantee.
Lily Maids House Cleaning Service
101 Wall Street, New York, NY 10005
support@lilymaidhousecleaningservices.com
Serving Manhattan · Brooklyn · Queens
Get directions >Book Now