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Legal · Lily Maids NYC
This page explains the cookies and similar technologies we use on our website, what each type does, and how you can control or switch them off. Plain language, no legal maze. If anything here is unclear, we would rather you just ask us.
The short version
Lily Maids House Cleaning Service of NYC operates this website from 101 Wall Street, New York, NY 10005. Like almost every site you visit, ours stores small text files called cookies on your device. Some are required for the site to load and for the booking form to work. Others help us understand which pages people actually find useful, so we can improve them.
We do not use cookies to build advertising profiles, and we do not sell personal information. If you want the full picture of how we handle your data, including your booking details and service address, read our privacy policy alongside this page. Our terms and conditions govern your use of the site and any cleaning you book with us.
Start here
When you open a website, that site can ask your browser to save a tiny file on your phone or computer. The next time you load a page, your browser hands that file back. It is how a site remembers that you already picked a cleaning date, or that you dismissed a banner, instead of starting from zero on every click.
Cookies come in a few flavours. Session cookies disappear the moment you close your browser. Persistent cookies stay for a set period, anywhere from a day to a couple of years. First-party cookies are set by our own site. Third-party cookies are set by another company whose tools appear on our pages, such as the Google map near the bottom of this page. We also use similar technologies like local storage and pixels, and we treat those the same way as cookies in this policy.
Categories
Every cookie on our site falls into one of the four groups below. Only the first group is genuinely required for the site to function.
These keep the site secure and working. Without them, pages may not load correctly and the booking form may lose your answers halfway through. They cannot be switched off from our side.
Small conveniences. These remember choices you have already made so you do not have to repeat yourself on your next visit.
Aggregated, non-identifying reporting on how the site is used. It tells us that a checklist page is popular in Brooklyn, not who read it.
We do not run retargeting pixels or cross-site advertising cookies on this website today. If that ever changes, we will update this page and the list below before turning anything on.
The detail
Cookie names and lifespans are set by the platforms and tools we use, and those providers occasionally change them. We review this table periodically. If you spot something here that does not match what your browser shows, tell us and we will correct it.
| Cookie or tool | Category | Set by | Purpose | Typical duration |
|---|---|---|---|---|
| Website platform session | Necessary | Duda (site platform) | Keeps your visit consistent across pages, supports load balancing and basic security. | Session |
| Cookie preference record | Necessary | Lily Maids / platform | Remembers the cookie choices you made so we do not ask again on every page. | Up to 12 months |
| Promo banner state | Preferences | Lily Maids | Notes that you closed the NEW10 offer banner so it stays closed. | Up to 30 days |
| Booking form session | Necessary | Launch27 (booking system) | Holds your quote and booking answers while you complete the form, and keeps you signed in to your customer account. | Session to persistent, depending on sign-in |
| _ga | Analytics | Google Analytics | Distinguishes one visitor from another so visit counts are not double counted. | Up to 2 years |
| _ga_<container> | Analytics | Google Analytics | Maintains the analytics session state for our property. | Up to 2 years |
| _gid | Analytics | Google Analytics | Short-lived visitor identifier used for daily reporting. | 24 hours |
| Google Maps cookies | Third party | Set when the embedded service-area map loads, for map preferences and abuse prevention. | Session to persistent | |
| Google Fonts requests | Necessary | Delivers the typefaces used across the site. Fonts are requested rather than stored as cookies, but the request reaches Google's servers. | Not a stored cookie |
Third-party providers control their own cookie lifespans and can shorten or extend them without notifying every site that uses their tools. Rather than publish a number that may quietly become wrong, we give the maximum we expect. Your browser always shows the live truth: open your browser's site settings for this domain to see exactly what is stored right now.
Third-party services
A few outside tools power parts of this site, and each one may set its own cookies when it loads. We only use providers we actually need to run the business.
Our website platform hosts and serves the pages. Launch27 runs our online booking and customer accounts, which is where your service details are entered. Google Analytics gives us aggregated traffic reporting. Google Maps powers the service-area map, and Google Fonts supplies the typefaces. Each of these providers processes data under its own privacy terms, and we cannot control the cookies they set beyond choosing whether to include the tool at all.
If you would like to read the wider rules that shape how companies handle this kind of data, the Federal Trade Commission's privacy and security guidance is a solid, readable starting point.
Booking a cleaning
The information you type into the booking form, such as your name, address, apartment size, and access instructions, is not stored in a cookie. It goes to our booking system so a cleaning team can actually turn up at the right door. Cookies only hold the temporary session that keeps your answers in place while you finish the form.
That means you can block analytics and preference cookies and still book a cleaning normally. Strictly necessary cookies do need to be allowed for the booking form to work end to end. Prefer to skip the form entirely? Call (646) 825-3550 and we will take the details by phone. For what happens after you book, see how it works and our cancellation and rescheduling policy.
Your controls
Your browser is the strongest control you have. Every major browser lets you view stored cookies, delete them, block third-party cookies, or refuse cookies entirely. Blocking everything may break the booking form and some site features, so most people block third-party cookies and leave the rest alone.
Settings, then Privacy and security, then Third-party cookies. You can also clear browsing data for a single site.
Chrome cookie settings →Settings, then Privacy. Safari blocks many cross-site trackers by default on Mac and iPhone.
Safari privacy settings →Settings, then Privacy & Security. Enhanced Tracking Protection has Standard, Strict, and Custom modes.
Firefox tracking protection →Settings, then Cookies and site permissions. You can allow or block cookies per site.
Edge cookie controls →For a neutral, browser-by-browser walkthrough, the independent guide at AllAboutCookies.org is worth a look. You can also opt out of Google Analytics across every site you visit by installing Google's Analytics opt-out browser add-on.
There is still no single agreed standard for how websites should respond to browser Do Not Track signals, so we do not claim to act on them. We do honor recognized opt-out preference signals where our platform supports them, and because we do not sell or share personal information for cross-context advertising, there is no advertising sale for you to opt out of in the first place.
Your rights and our updates
Withdrawing consent. You can change your mind at any time by clearing cookies for this site in your browser and setting your preference again on your next visit. Optional cookies stop being set once you block them.
Your data rights. Depending on where you live, you may have the right to ask what personal information we hold, request a copy, ask for corrections, or ask us to delete it. As a New York business we handle personal information in line with the New York SHIELD Act, and we respond to requests from residents of states and countries with broader privacy laws as those laws require. Email us and we will handle it.
Updates to this policy. When we add or remove a tool, we update this page and change the date at the top. Material changes get a note on the site. Checking back after a redesign is never a bad idea.
Reaching us. Email support@lilymaidhousecleaningservices.com, call (646) 825-3550, or use the contact page. Written enquiries can go to Lily Maids House Cleaning Service of NYC, 101 Wall Street, New York, NY 10005.
Questions and answers
The questions customers actually ask us about this page. Every answer is open by default, so nothing is hidden behind a click. For questions about the cleaning itself, our FAQ page covers scope, access, and scheduling.
Strictly necessary cookies need to be allowed for the online booking form to hold your answers and complete the request. Analytics and preference cookies are optional and blocking them will not stop you booking. If you would rather allow nothing at all, call (646) 825-3550 and we will take your booking over the phone instead.
No. We do not sell personal information, and we do not run cross-site advertising or retargeting cookies on this website. The cookies we use exist to make the site work and to give us aggregated reporting about which pages are useful. Our privacy policy sets out the full detail of what we collect and why.
That map is embedded from Google so you can see our service area across Manhattan, Brooklyn, and Queens. When it loads, Google may set its own cookies for map preferences and abuse prevention. If you block third-party cookies, the map may look different or not load, and the rest of the page will work as normal. You can also skip it and use our service areas page instead.
Blocking third-party cookies is usually harmless here. Blocking all cookies, including first-party ones, can stop the booking flow from completing, may repeat the promotional banner on every page, and may clear form fields when you navigate. If something breaks after you change a setting, let us know which browser you are using and we will help you sort it.
It varies by cookie. Session cookies vanish when you close the browser. Preference cookies typically last from a month up to a year. Google Analytics cookies can persist up to two years, though its short-term identifier expires within a day. The table above lists the maximum we expect for each one, and your browser's site settings will show you exactly what is currently stored.
Yes. Email support@lilymaidhousecleaningservices.com with your request. Note that analytics data is aggregated and not tied to your name, so there is often nothing individually identifiable to remove. Booking records are a separate matter and are covered by our privacy policy and terms and conditions.
Our full set of policies lives in the footer of every page: privacy policy, terms and conditions, cancellation and rescheduling policy, satisfaction guarantee, and our accessibility statement.
Back to the reason you came
Cookie disclosures are not why anyone visits a cleaning company, so here is the useful part: pick a service, pick a time, and see your flat price before you confirm. Serving Manhattan, Brooklyn, and Queens.
101 Wall Street, New York, NY 10005
support@lilymaidhousecleaningservices.com
Serving Manhattan · Brooklyn · Queens
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