"With my in-laws arriving for their first visit in just a few hours, our apartment was a disaster zone. This team swooped in and provided an exceptional deep clean, scouring every surface and baseboard until it sparkled like a showroom. They are absolutely the best maid service in the city, and my mother-in-law couldn't stop complimenting how pristine everything was."
Cleaning Checklist
What a Standard Cleaning Includes
What a Deep Cleaning Includes
Preparing for Your Cleaning
How It Works
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Move-Out Cleaning Checklist
Rental Cleaning Checklist
Preparing for Your Cleaning
Rescheduling Policy
Moving day, minus the scrubbing Deposit-ready, done for you.
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User Information Safety
Privacy Policy and User Security at Lily Maids NYC
We respect the safety of your personal information. Read our official privacy details to see how we collect, use, and guard your contact details, payment information, and address logs when scheduling standard basic cleaning, deep cleaning, or move-out sweeps across Manhattan, Brooklyn, and Queens.
SSL Encrypted Payments
Strict Data Protection
No Third Party Data Sales
Vetted Service Professionals
Park Slope Clean Safeguarding your address
A Story of Personal Trust
Sarah Chen had a toddler, a job, and needed a secure schedule.
Sarah Chen in Park Slope, Brooklyn had a real dilemma. Her home was disorganized, she had a toddler, and she felt anxious about letting strangers into her apartment while keeping her personal space and records safe. She wanted to hire a service that respected her privacy as much as her schedule. Sarah reached out to us to find out how we protect client keys, codes, and credit card data before booking her first deep clean. We explained our strict information safety practices, which gave her the confidence to book.
We want to make sure you recieve the best support when setting up your appointments. From the moment you type your address into our booking portal to the second our vetted team arrives at your door, we run a secure operation. We hold your keys under double-lock codes and coordinate doorman access under strict guidelines. That means your daily routines are protected while we transform your living space into a spotless, relaxing sanctuary.
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GBP Services & Privacy Policies
How We Clean and How We Protect Your Data.
Read our detailed privacy guidelines below to see exactly how your private information is handled across each of our primary and secondary categories. We want to be open about every file we save and every sweep we make.
Apartment Security Doorman & Key Fob Protocols
Apartment Cleaning
When scheduling an apartment cleaning in NYC, we ask for your building access details, key handoff instructions, and apartment number. Many NYC appartments have tight layouts and complex doorman instructions. We keep this entry information strictly private. We never share doorman names, key lockbox codes, or alarm codes with outside networks. Our staff accesses this data on a need-to-know basis right before they arrive at your building.
This category also covers our specialized Apartment Cleaning Service where we clean compact kitchens, clean bathroom tiles, and manage trash removal. Our team complies with all high-rise garbage disposal rules and service elevator requirements. We also offer a dedicated Housekeeping Service add-on to help clean up daily clutter, organize toys, and wash interior windows without risking your personal privacy.
Vetted Staff Insured maid services
Maid Service
Our professional Maid Service teams undergo rigorous vetting. We perform background checks and ensure all team members understand home security. When our staff works in your home, they follow strict rules to protect your personal papers, electronics, and valuables. We hold your personal details like full names and contact phone numbers securely in our system.
If you want your maid to wash linens, organize countertops, or vacuum area rugs, we note those preferences directly in our client dashboard. We keep this dashboard password-protected. We believe a great maid service must protect your home’s security just as much as they polish your vanity mirrors and kitchen countertops.
Standard Basic Cleaning
Our Standard Basic Cleaning covers kitchen counter wipes, bathroom disinfection, bedroom dusting, and floor mopping. When we store details about your home layout (such as the number of bedrooms or the presence of pets), we treat this layout data as personal files. We will not trade or lease your building details to local marketing networks.
We rely on secure web cookies to remember your choices during booking. If you visit our site to plan a standard cleaning, these cookies help save your details. Learn how to manage these files on our Cookie Policy page. This helps us ensure that your booking preference lists remain correct without leaving your digital logs exposed.
Brownstone Care Data protection for all homes
Residential Cleaning
We provide professional Residential Cleaning for multi-floor brownstones, single-family homes, and rentals. To deliver these services, we collect billing details and addresses. We protect this address information using SSL encryption during data collection. We also coordinate your house access safely. If you leave a physical key with a front desk, we record this method in our password-protected scheduling system.
When using our site to plan residential cleaning, you can also opt-in to SMS updates. We only use these SMS updates to notify you when our crew is on their way or when your service is complete. You can opt-out at any time. We also share guidelines on our Preparing for Your Cleaning page so you can safely lock away personal files and devices before our arrival.
Deep Dust & Radiators Comprehensive detailed cleaning
Deep Cleaning
A thorough Deep Cleaning tackles stubborn grime, interior cabinet space, oven interiors, and radiator dust. We want to be transparent: during these deep cleans, our staff will clean behind furniture and touch hard-to-reach shelves. If you have files, financial records, or medical papers in these locations, we advise you to store them securely before our arrival.
If you have an urgent cleanup need, we can sometimes arrange a Same Day Cleaning Service depending on our schedule availability. To book a last-minute deep clean, we collect your phone details quickly. We treat all last-minute contact logs under the same high safety standards as standard bookings. Read about our process on our Deep Cleaning Checklist page.
Landlord Checklists Safe lease transitions
Move in and Move out Cleaning
Transitioning homes requires coordinating lockbox details, landlord access permissions, and final walkthrough times. Our move cleaning servises help you get your deposit back. When you schedule a Move-Out Cleaning or a Move-In Cleaning, we collect your old and new address data.
We store these addresses temporarily to print our daily route maps. Once your lease transition is complete, you can ask us to clear these address history logs. Our work covers inside empty cupboards, refrigerators, ovens, and baseboards to help secure your deposit return. Find out more on our Move-Out Cleaning Checklist page, and apply the code MOVE30 at checkout to save $30.
Recurring Cleaning
Setting up a Recurring Cleaning program means our platform will store your credit card token, schedule rules, and cleaning frequency. We try to keep the same team on your scheudle so you always know who is entering your home. We use payment gateways that are fully PCI-compliant. This means we never save raw card numbers on our local databases.
Our plans are flexible, and we do not tie you down with contracts. If you need to skip a visit, modify your schedule, or cancel, we follow our clear cancellation guidelines. Read about these security terms on our Cancellation Policy page. We require 24 hours' notice for changes to avoid booking charges.
One-Time Sweeps Quick, hassle-free bookings
One Time Cleaning
If you only need a single session to prepare for holiday guests, we offer a flexible One Time Cleaning. For these bookings, we only hold your details for the duration of the job and billing follow-up. This is a great choice if you run a rental and need an **AirBnB Cleaning Service** between guest stays.
Our teams work efficiently to scrub toilets, disinfect sinks, wash countertops, vacuum floors, and make beds. If you run a short-term rental and have automated lock systems, you can share guest access pins safely. We erase these access pins from our active systems as soon as the turnover clean is done. Find out what is covered on our Standard Cleaning Checklist page.
Client reviews · Part 2 of 3
What New Yorkers Say About Our Services.
Real feedback from our regular and deep cleaning visits across the city.
★★★★★
"We were hosting my daughter's birthday party at home and had zero time to clean up after setting up all the decorations. The team came in and provided a fantastic, thorough clean of the entire space before the guests arrived, making the place look flawless. A top-notch maid service like this made the party stress-free and a huge success."
★★★★★
"As a new dad preparing for my wife to come home from the hospital, I needed a safe, spotless, and sanitized space for our newborn. They performed a fantastic deep clean, paying special attention to the nursery and all the high-touch surfaces to eliminate any germs. This professional maid service gave me incredible peace of mind during such a hectic time."
★★★★★
"Moving out of my old apartment was chaotic, and I was terrified of losing my security deposit due to how messy it had gotten. The cleaning crew was meticulous, scrubbing the oven, the fridge, and every corner until it was absolutely spotless. I got my full deposit back without a hitch, all thanks to this amazing maid service."
★★★★★
"My elderly parents are having trouble keeping up with the housework, and their apartment was becoming a burden. I called this company to help, and they gave their home a beautiful, deep clean, making it safer and much more pleasant for them. It’s the best gift I could give them, and a very reliable maid service."
★★★★★
"We returned from a two-week trip to a stuffy, dusty apartment that we just didn't have the energy to tackle. The cleaning crew came in bright and early and gave the entire home a top-to-bottom scrub down, washing the bedding and dusting all our forgotten shelves. It was a fantastic deep clean that immediately made the space feel fresh again, and a welcome relief to use this maid service."
★★★★★
"My new roommate is moving in this weekend, and my side of the apartment was a disaster zone of clutter and dust. They did an outstanding deep clean of my room and the common areas, making the place look welcoming and brand new. This professional maid service is the only reason the apartment is ready for him."
★★★★★
"I've been recovering from surgery and simply can't bend over to scrub the shower or vacuum the floors. This team was incredibly kind and efficient, making my home absolutely spotless with their thorough deep clean. They are a truly compassionate maid service that helped me feel comfortable and healthy during my recovery."
★★★★★
"With Passover around the corner, I needed to get the entire kitchen thoroughly kashered and deep-cleaned, which involves a lot of scrubbing. They went above and beyond, even cleaning behind the appliances and making everything shine. This professional maid service took a huge weight off my shoulders."
★★★★★
"We needed to clean our rental unit for a landlord inspection, but all the tiny details like the blinds and window sills were driving me crazy. Their team performed a fantastic deep clean of the entire unit, making it look better than when we first moved in. I will absolutely be using this top-notch maid service again."
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Move in / move out
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Moving day is hard enough. We'll take the scrubbing off your list.
- Inside oven, fridge & cabinets
- Built to satisfy strict landlords
- Helps protect your deposit
Hand back the keys with a deposit-ready deep clean.
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Valid on move-in and move-out cleanings only.
Work Evidence
Real cleaning outcomes, on your block.
We take pictures of real bathrooms, kitchens, and bedrooms that our vetted cleaners have reset.
Policy Information
Information Safety FAQs.
Read our direct answers below. If you want further details about credit cards, passwords, or background checks, contact us.
How do you protect my building entry codes and address? 01
We store all keys, doorman access instructions, and entry codes in an encrypted database. This database is only accessible to your assigned cleaning crew right before they arrive at your home. We never share these codes with third-party advertising or marketing networks.
Do you save my credit card details? 02
No. We use a PCI-compliant payment processor to manage transaction details. Your credit card information is tokenized, meaning we do not store raw card numbers on our local databases. Transaction files are handled under strict SSL safety standards.
What is your cancellation and reschedule security policy? 03
We require at least 24 hours' notice to cancel or reschedule your cleaning. If you cancel after this window, we charge a late fee to compensate our crew for the lost slot. You can read the detailed schedule terms on our Cancellation Policy page.
How do you handle green cleaning requests? 04
Our teams arrive with professional cleaning equipment. If you prefer green products due to pet or family concerns, leave a note during booking. We will use EPA Safer Choice certified products where possible.
What do I do to prepare for the cleaning crew? 05
We recommend picking up clutter, locking away sensitive personal files or jewelry, and leaving entry keys with your doorman or in a designated lockbox. Review our preparation instructions on the Preparing for Your Cleaning page.
Client reviews · Part 3 of 3
Our 5-Star Clean Record.
We maintain a verified 5.0 score based on 400+ reviews across New York City.
Recent reviews
Daniel Park
Cobble Hill · Brooklyn
Verified client
"After the construction on our brownstone was finished, there was a film of dust over absolutely everything. They did a tremendous job with the post-renovation cleanup, wiping down every single surface and getting rid of all that invisible grime. This maid service is an absolute miracle worker."
Post-Renovation Cleaning · Cobble Hill, Brooklyn Olivia Harris
Morningside Heights · Manhattan
Verified client
"I’m hosting Thanksgiving dinner this year and realized my oven and fridge had not been properly scrubbed in months. They delivered a flawless deep clean of the whole apartment, but especially the kitchen, making it shine and feel truly sanitary. This reliable maid service made it possible for me to host with confidence."
Deep Cleaning · Morningside Heights, Manhattan Ethan Miller
Greenpoint · Brooklyn
Verified client
"My wife has severe allergies, and the spring pollen made our apartment feel like a dust factory, despite our efforts. These cleaners provided a phenomenal deep clean, cleaning all the vents and baseboards to remove the allergens. We can finally breathe easy in our own home, all thanks to this excellent maid service."
Allergy Deep Cleaning · Greenpoint, BrooklynNo reviews match that search.
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Lily Maids House Cleaning Service
101 Wall Street, New York, NY 10005
support@lilymaidhousecleaningservices.com
Serving Manhattan · Brooklyn · Queens
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