Reviews: House Cleaning Service New York City | Lily Maids
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Move-in cleaning finished in a bright Ditmars Queens apartment

15 client stories · Manhattan · Brooklyn · Queens

Reviews of the House Cleaning Service New York City Recommends

5.0 average from 400+ New York clients

Nobody hires a cleaner for fun. They hire one because in-laws land tomorrow, a lease ends Friday, or a new baby is on the way. Below are 15 real Lily Maids reviews, in the clients own words, from Park Slope to the Upper West Side. Read them, then pick your date.

15 client stories on this page
Insured & background-checked
If it's not right, we re-clean it
Flat, upfront pricing
Living room reset during a Park Slope Brooklyn home cleaning service visit
Park Slope, Brooklyn One clean, two shocked parents

Client story · Sarah J.

Sarah J. had one day and a disaster zone.

Sarah J. lives in Park Slope and she called us on a Tuesday afternoon. Her parents were flying in the next evening for thier very first visit to her apartment, and the place had gotten away from her. Two months of long work weeks. A kitchen she had stopped looking at. A bathroom she really did not want her mom to see.

Our team came in the next morning and worked room by room, scrubbing every corner instead of just tidying the middle of the floor. When Sarah got home she sent us one line: her parents thought she had moved into a brand new place. Her full review is in the stack of cards just below.

That story repeats itself alot around here, just with diffrent details. A move-out walkthrough on the Upper East Side. A nesting clean in Williamsburg. A post-surgery reset in Hell's Kitchen. Every one of the 15 reviews on this page came from somebody with a deadline and not enough hours. If that sounds familiar, you can book your cleaning online in about a minute.

New York Magazine Time Out New York amNewYork Gothamist WNYC Radio 1010 WINS Brownstoner Brick Underground 6sqft

Client reviews · Part 1 of 3

Three stories, three deadlines.

Drag the front card to shuffle through the first set. Every review here was written by a real Lily Maids client after thier visit.

★★★★★
"We were hosting my parents for the first time and our apartment was a disaster zone. The team came in and provided a phenomenal home cleaning service, scrubbing every corner and making everything sparkle. My parents were so impressed, they thought we'd moved to a brand new place!"
Sarah J. One-Time Cleaning · Park Slope, Brooklyn
★★★★★
"I was moving out of my studio and stressed about getting my security deposit back. They handled the entire moving-out home cleaning, getting rid of all the dust and grime that had built up over the years. The end-of-lease clean was so thorough that I got my full deposit back without any questions."
David M. Move-Out Cleaning · Upper East Side, Manhattan
★★★★★
"My wife just came home from the hospital and I was overwhelmed with work and caregiving, so our place was a mess. Their housekeeping service was a lifesaver; they sanitized the whole apartment and made it a safe haven for her recovery. We are so grateful for their compassionate and fast work."
Emily R. Housekeeping Service · Astoria, Queens

Drag the front card left to shuffle →

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0 Homes Cleaned
0 NYC Boroughs
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0 Client Reviews

What people review us for

Five services, one standard.

Hover an image to see the service, click to explore it. Tap once on mobile to preview, tap again to open.

Reviewed service by service

What clients actually say about each clean.

Reviews are more useful when you know which service they came from. Here is what each type of visit looks like, and which clients on this page booked it. See pricing or how it works.

Maid service finishing a Kips Bay Manhattan kitchen
Same checklist, every visit Kitchens · baths · floors

Reviewed by Lisa M. and Sarah J.

Residential Cleaning

This is the visit most people mean when they call us. Residential cleaning covers the whole apartment or house on one pass: kitchen counters and stovetop, bathroom tub and toilet, dusted surfaces, made beds, and floors vacuumed then mopped. Lisa M. in SoHo was juggling two kids and a demanding job when she booked it, and she said the team even organized her kids toys.

Nothing about the scope is a mystery. The full cleaning checklist lists it room by room, and your booking confirms the flat price before we knock. Most reviews on this page start from that same baseline clean.

01 Clear scope before your visit
02 Cleaning matched to your home
03 Flexible booking options
04 Simple next steps
House cleaning service finished in a Mill Basin Brooklyn home
Studios to classic sixes Built for tight NYC spaces

Reviewed by Kevin P. and Laura D.

Apartment Cleaning

Small rooms are harder, not easier. Every surface works overtime and there is nowhere for clutter to hide. Our teams are used to narrow galley kitchens, closet-sized bathrooms, doorman handoffs, elevator rules, and fourth-floor walk-ups with no buzzer. Kevin P. booked an apartment cleaning for his brothers place in Long Island City before thier parents visited, and Laura D. in the West Village had us reset a stuffy apartment after a month away.

Buildings differ block to block, so tell us about access in your booking notes. If you rent, the city keeps plain-language guidance for tenants at NYC Housing Preservation & Development that is worth a read before any inspection.

Deep cleaning an Upper East Side Manhattan bathroom

Reviewed by Michael B., Jessica L. and Amanda S.

Deep Cleaning

A deep clean goes after everything the weekly wipe-down skips. Inside the oven and fridge. Behind and under furniture. Baseboards, door frames, light fixtures, cabinet interiors, and the radiator dust that piles up all winter. Michael B. in Greenwich Village had one done the day before Thanksgiving for 12 guests. Jessica L., eight months pregnant in Williamsburg, booked a nesting clean for dust and pet dander. Amanda S. in Cobble Hill used it as post-renovation cleanup after construction dust reached inside her closets.

It also helps if anybody in the house reacts to dust. The Asthma and Allergy Foundation of America points out that dust mites collect in bedding, carpet, and upholstery, which is exactly where a deep clean spends its time. See what a deep cleaning includes.

Move-out cleaning in an empty Flatbush Brooklyn apartment
Deposit-ready standard Empty-home turnovers

Reviewed by David M. and Thomas G.

Move in and Move out Cleaning

Moving in New York is stressful enough without scrubbing an empty apartment at midnight. Our move-out cleaning follows the same checklists landlords use at a final walkthrough, so nothing gets missed inside cabinets, the oven, or the fridge. David M. on the Upper East Side said his end-of-lease clean was thorough enough that he got his full deposit back with no questions.

Moving in instead? A move-in cleaning happens before the boxes land, so your first night is in a genuinly clean home. Thomas G. in Fort Greene booked one before his partner moved in. Tell us about elevator reservations when you book, and use code MOVE30 to save $30.

Prospect Heights Brooklyn home kept tidy by regular housekeeping visits
Same team, when possible Weekly · bi-weekly · monthly

Reviewed by Robert K.

Recurring Cleaning

The cleanest homes in this city are not cleaned harder, they are cleaned on a schedule. Weekly, bi-weekly, and monthly recurring plans put home care on the calendar before the to-do list eats it. Robert K. set up regular visits for his elderly mother in Murray Hill, who cannot manage chores with her mobility, and said the crew was respectful and efficent every time.

Recurring clients also pay less per visit, and we send the same team whenever scheduling allows. Compare plan discounts on the pricing page.

More reviewed services

Six more ways New Yorkers book us.

Same trained crews, same flat pricing. Only the scope and the timing change.

Maid Service

Ongoing help with the day-to-day: kitchen, bathrooms, dusting, floors, beds made. Emily R. in Astoria used it while caring for her wife after a hospital stay. Our maid service follows the identical checklist every visit so you always know what you paid for.

Standard Basic Cleaning

The no-frills reset. Surfaces, sinks, toilets, floors, trash out. Good for homes already in decent shape that just need a hand. See the exact scope in what a standard cleaning includes.

One Time Cleaning

No plan, no commitment, one visit. This is what Sarah J. booked before her parents landed and what James C. booked the morning after a birthday party. Book a one-time cleaning whenever life gets loud.

Housekeeping Service

Steady upkeep for busy households, new parents, and anybody recovering at home. Nicole W. in Hell's Kitchen had a friend arrange housekeeping while she recovered from surgery. Pair it with a recurring plan to lock in your slot.

Same Day Cleaning Service

Sometimes the guests are already on the plane. Same-day depends on that days schedule and your location, so call us and we will tell you straight. Details on the same-day cleaning page.

AirBnB Cleaning Service

Guest-out, guest-in turnovers on a tight clock: linens, bathrooms, kitchen reset, trash. Hosts and landlords use our short-term rental cleaning and turnover cleaning, with the rental checklist to match.

Quick compare

Pick the visit, we handle the rest.

Cleaning service in an East Village Manhattan apartment

Client reviews · Part 2 of 3

Nine homes, nine reasons.

Thanksgiving, a nursery, a renovation, a month-long work trip. Hover a column to pause it and read at your own pace.

★★★★★
"We hosted Thanksgiving this year and had 12 people coming over. The team swooped in with a deep home cleaning the day before, tackling the oven and polishing the floors until they shined. It was absolutely perfect, and I didn't have to lift a finger before the family arrived."
MB
Michael B. Greenwich Village · Manhattan
★★★★★
"I am 8 months pregnant and just couldn't keep up with the dust and pet dander anymore. Booking their home cleaning services for a 'nesting' clean was the best decision I made; they washed the baseboards and cleaned every window. My nursery is completely ready and spotless for the baby now."
JL
Jessica L. Williamsburg · Brooklyn
★★★★★
"My elderly mother lives alone and has mobility issues, so she can't handle the chores. I arranged this housekeeping appointment for her and the crew was so respectful and efficient. Her apartment feels fresh, clean, and safe again, which gives me tremendous peace of mind."
RK
Robert K. Murray Hill · Manhattan
★★★★★
"We had a major renovation done and the construction dust was everywhere, even in the closets. Their home cleaning service did an amazing post-renovation cleanup, wiping down every surface and vacuuming the vents. It was like the construction never even happened."
AS
Amanda S. Cobble Hill · Brooklyn
★★★★★
"My brother is a college student and I wanted to surprise my parents by having his place spotless for their visit. I booked a home cleaning for his apartment and the team did a fantastic job clearing the clutter and scrubbing the bathroom. My parents were blown away by how clean it was."
KP
Kevin P. Long Island City · Queens
★★★★★
"I returned from a month-long trip to find my apartment stuffy and dusty. I called this company for a quick home cleaning and they had the place looking brand new within a few hours. It was such a relief to just walk in and relax instead of having to clean after a long flight."
LD
Laura D. West Village · Manhattan
★★★★★
"My partner moved in this weekend and I wanted the place to look perfect for his arrival. They provided a stellar home cleaning service, focusing on the kitchen and bedroom and making everything look pristine. He was amazed at how clean and welcoming the apartment was."
TG
Thomas G. Fort Greene · Brooklyn
★★★★★
"I was totally overwhelmed juggling two kids and a demanding job, and the house was out of control. The team came in for a routine home cleaning and I cannot believe the difference; they even organized the kids' toys. I finally feel like I can breathe in my own home again."
LM
Lisa M. SoHo · Manhattan
★★★★★
"We're preparing for our baby's homecoming and had a million things to do. Their home cleaning service came in and deep-cleaned the entire apartment, focusing on the nursery. It's completely sanitized, organized, and ready for the baby."
BT
Brian T. Forest Hills · Queens

The results

Proof, borough by borough.

Kitchens in Chinatown, housekeeping in Bensonhurst, move-out cleans in Little Italy. Same crews, same standard.

Home cleaning service in Admirals Row Brooklyn
Housekeeping visit in a Bensonhurst Brooklyn home
Housekeeping in a Chinatown Manhattan apartment
Housekeeping in a Cooperative Village Manhattan apartment
Move-out cleaning in Hudson Heights Manhattan
Move-out cleaning in a Little Italy Manhattan apartment
Housekeeping in a NoHo Manhattan loft

The two most reviewed visits

Big moments, one easy booking.

Step inside

Brownstone, walk-up, or loft - we've cleaned it.

Hover, or tap, to step inside the kinds of jobs behind the reviews on this page.

What the reviews have in common

Same result, fifteen different lives.

Read all 15 reviews on this page and a pattern shows up fast. Nobody is raving about mop technique. They are talking about what happened after we left.

Time handed back

  • A free Saturday instead of chores
  • No 11pm bathroom scrubbing
  • Fewer arguments about whose turn it is
  • Energy left for the actual event

A home that's ready

  • Guest-ready before the doorbell
  • Nursery ready before the baby
  • Empty unit ready for walkthrough
  • Clean space to recover in

No guessing

  • Flat price shown before booking
  • Same checklist every single visit
  • Text updates before we arrive
  • Re-clean if something's missed

Pricing

Know the price before we knock.

Not one review on this page mentions a surprise charge, and thats on purpose. Your price depends on home size, cleaning type, and add-ons. You see the full flat rate before you confirm - never after. See full pricing >

$150 Standard cleanings start at
0 Hidden fees. The price you book is the price you pay
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60s To get an instant online quote

Questions and answers

What people ask after reading the reviews.

Every answer is open by default, so nothing is hidden behind a click. Still curious? Our full FAQ page goes deeper, and how it works walks through the whole booking.

Are these reviews real? 01

Yes. All 15 were written by Lily Maids clients after thier cleaning, and we publish them with first name and last initial the way they were submitted. We do not edit the wording to sound better. If you spot a review that matches your situation, that is probably the service you want to book.

Which service do most reviewers book? 02

It splits about evenly between a one-time reset and a deep clean. People hosting, recovering, or expecting a baby usually want deep cleaning. People who just fell behind book a one-time cleaning. If you are not sure which fits, call and describe the room that bothers you most.

Do you bring cleaning supplies? 03

Yes. Our teams arrive with professional supplies and equipment, so you never have to stock a thing. Prefer greener products around kids or pets? Ask for EPA Safer Choice certified products in your booking notes and we will use them. If you love a specific product for a specific surface, leave it out with a note.

Do I need to be home during the cleaning? 04

No. Most of our clients are at work while we clean. Doorman handoff, lockbox, or a smart-lock code all work - just add access instructions when you book. We coordinate with front desks and follow building rules so you dont have to. See preparing for your cleaning for a quick pre-visit rundown.

Can you clean the same day I call? 05

Often, yes, it depends on that days schedule and where you are. Laura D. got a next-few-hours turnaround in the West Village after a long flight. Call (646) 825-3550 and we will tell you the earliest real slot instead of promising something we cant hit. More on the same-day cleaning page.

Will a move-out clean get my deposit back? 06

We clean to the standard landlords check at a final walkthrough, including inside cabinets, the oven, and the fridge. David M. got his full deposit back after his end-of-lease clean. We cant control a landlords decision, but we can make sure cleanliness is not the reason for a deduction. Start with the move-out checklist and use code MOVE30.

What if I'm not happy with the clean? 07

Tell us within 24 hours and we come back and re-clean the areas in question at no charge. Thats the promise on every visit, in every borough. Read the full satisfaction guarantee, and the rescheduling policy if plans change.

Client reviews · Part 3 of 3

Rated 5.0 by New Yorkers.

The last three of the fifteen, plus how the ratings break down. Search by neighborhood or service to find one like yours.

Recent reviews

Nicole W. Hell's Kitchen · Manhattan
Verified client
★★★★★

"I was laid up recovering from surgery and couldn't stand looking at the dust bunnies. A friend set up this home cleaning for me and it was the best gift ever; they sanitized the whole place so I could recover in a clean, healthy environment. I felt so much better mentally and physically."

Housekeeping Service · Hell's Kitchen, Manhattan
James C. Park Slope · Brooklyn
Verified client
★★★★★

"We had a family birthday party for our son and the house was a wreck after the chaos. I booked a home cleaning for the next morning and they were lifesavers, cleaning up the spills and scrubbing the kitchen. The house was back to normal before we even had lunch."

After-Party Cleaning · Park Slope, Brooklyn
Diana H. Upper West Side · Manhattan
Verified client
★★★★★

"My sister is getting married and I hosted the bridal shower at my apartment. The home cleaning service I hired made the place look absolutely flawless with a deep clean that eliminated all the normal wear-and-tear. It was the perfect backdrop for the celebration."

Deep Cleaning · Upper West Side, Manhattan

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Where these reviews came from

Manhattan. Brooklyn. Queens.

Same booking flow, same checklist, same standard - wherever you are in the city. Start with your borough or jump straight to your neighborhood.

Neighborhoods in these reviews.

Not sure whether we cover your block? The city's own community district profiles are handy for figuring out which neighborhood you're technically in, then check our service areas page or just call us.

Your turn

Write the next one.

Fifteen people on this page had a deadline and not enough hours. Pick a service, pick a time, and let us handle the rest.

Lily Maids House Cleaning Service

101 Wall Street, New York, NY 10005

(646) 825-3550

support@lilymaidhousecleaningservices.com

Serving Manhattan · Brooklyn · Queens

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