"After we returned from our honeymoon, our apartment was still filled with moving boxes and dust. They transformed the entire space before my new wife even unpacked her suitcase."
Cleaning Checklist
What a Standard Cleaning Includes
What a Deep Cleaning Includes
Preparing for Your Cleaning
How It Works
Find your service The right clean for right now.
Book a cleaning →
Move-Out Cleaning Checklist
Rental Cleaning Checklist
Preparing for Your Cleaning
Rescheduling Policy
Moving day, minus the scrubbing Deposit-ready, done for you.
Move-out cleaning →
Manhattan · Brooklyn · Queens
Satisfaction Guarantee for Every House Cleaning in New York City
Here is the whole promise, no fine print games. If something in your home is not right after we clean it, tell us within 24 hours and we come back and re-clean those areas at no charge. Same standard on your first visit and your fiftieth, in Manhattan, Brooklyn, and Queens. Book in about a minute and see what a guarantee looks like when the company actually means it.
24 hours to tell us
Free re-clean, no return fee
Insured & background-checked
Flat, upfront pricing
Williamsburg, Brooklyn Booked last minute, done right
A real Lily Maids story
Ethan came home from his honeymoon to a wall of boxes.
Ethan and his wife flew back into Williamsburg after their honeymoon and walked into an apartment that was still mid-move. Boxes stacked in the hallway. Dust on every flat surface. Nothing where it belonged. He booked us at the last minute, and by the time his wife got around to unpacking her suitcase, the place finally felt like the fresh start they had been picturing on the plane home.
Here is the part that matters on this page. Ethan didn't have to cross his fingers and hope it went well. Every Lily Maids visit carries the same satisfaction guarantee: if something isn't right, you tell us within 24 hours and we come back and re-clean the areas in question at no charge. No return fee. No arguing about whose fault it was. You point, we clean it again. That's the deal on a one-time visit, a deep clean, or a recurring plan you've had running for years.
New York Magazine
Time Out
New York
amNewYork
Gothamist
WNYC Radio
1010
WINS
Brownstoner
Brick Underground
6sqft
The promise, in plain words
What our satisfaction guarantee actually says.
Every cleaning company in New York City will tell you they stand behind their work. Fewer will put a number on it. Ours is 24 hours.
If you walk through your home after a visit and something isn't right — a shower door that still has film on the glass, a baseboard we skipped, a bedroom that clearly got less attention then the rest — you let us know within 24 hours and we come back and re-clean those areas at no charge. You don't pay a trip fee. You don't have to send photos or build a case. You point, we clean.
That applies to every service we run, in every neighborhood we serve, whether it's a $150 standard visit or a plan you've had going for two years. Its the same standard on visit one and visit fifty. We keep it deliberately short because a guarantee nobody can actually use isn't a guarantee, and the FTC's consumer advice on service promises makes that point better then we can.
Step 01
Tell us within 24 hours
Call (646) 825-3550, reply to your booking email, or send a note to support. Tell us which rooms or which specific spots didn't meet the mark. A sentence is plenty — you don't need a report.
Step 02
We confirm the scope
We check what was booked against what you're describing, then confirm a return window that works around your building's access rules. Most re-cleans get scheduled the same day you tell us, occassionally the next.
Step 03
We come back and clean it
A team returns and re-cleans the areas in question at no charge. Where the schedule allows we send the same cleaners, since they already know the layout. Nothing gets added to your card.
0
Homes Cleaned
0
Window To Tell Us
0
NYC Boroughs Covered
0
Client Reviews
Covered by the guarantee
Five services, one standard.
Hover an image to see the service, click to explore it. Tap once on mobile to preview, tap again to open.
Where the guarantee applies
Same promise on every service.
The guarantee isn't attached to one premium package. It rides along with everything we clean. Here's what that covers, service by service. Prices and options live on the pricing page.
Same checklist, every visit Kitchens · baths · floors
The baseline visit
Standard Basic Cleaning.
This is the visit most people book first. Counters, stovetop, sink, appliance fronts, cabinet faces. Tub, shower, toilet, vanity, mirrors. Dusting through the living areas and bedrooms, beds made, then vacuum and mop everywhere. The reason the guarantee works on this service is that the scope is written down before we arrive, so there's nothing to debate afterward. Read the exact list on our standard cleaning page or the full cleaning checklist, and if a line item on that list got missed, that's a free re-clean.
01
Scope agreed before we arrive
02
Same checklist every visit
03
24 hours to tell us
04
Free re-clean, no trip fee
Studios to classic sixes Built for tight NYC spaces
Most of NYC lives in apartments
Apartment Cleaning.
Small spaces are harder to clean well, not easier. Every surface works overtime and there's nowhere for clutter to hide. Our teams are trained for tight galley kitchens, three-quarter baths, and buildings with strict hallway and elevator rules. That means the guarantee gets used less often, because the crew already knows what a pre-war Upper East Side layout or a converted Williamsburg loft needs. When it does get used, we come back. See the details on apartment cleaning.
Familiar faces Same team when we can
Residential work, start to finish
Residential Cleaning.
We only clean homes. Not offices, not retail, not construction sites. Brownstone parlor floors, co-op two-bedrooms, walk-up studios, family houses out in the further reaches of Queens and Brooklyn — that's the whole business. Keeping the work narrow is a big part of why we can promise a free re-clean without hedging. Our cleaners see the same kinds of rooms, the same tile, the same radiator dust all week long.
Inside the oven and fridge Baseboards to light fixtures
Top to bottom, inside out
Deep Cleaning.
Every NYC home has places the weekly wipe-down never reaches. Inside the oven and fridge. Behind furniture. Baseboards, door frames, cabinet interiors, and the radiator dust that piles up all winter. A deep clean is the one where the guarantee gets tested hardest, because the list is long — so we hand you the list. Check what a deep cleaning includes against your home when we're done. Consumer Reports keeps solid research on which surfaces actually hold dust, which lines up with where we spend the extra time.
Deposit-ready standard Empty-home turnovers
Before the keys change hands
Move in and Move out Cleaning.
Moving in this city is stressful enough without scrubbing an empty apartment at midnight. Our move-out cleaning follows the checklist landlords actually walk with, and move-in cleaning happens before the boxes land so your first night is in a genuinely clean place. Timing is tight on these, so tell us your walkthrough time when you book and we'll build the schedule backward from it. Code MOVE30 takes $30 off either one.
Weekly · bi-weekly · monthly Same team when possible
Ongoing care
Recurring Cleaning.
The best-kept homes in New York aren't cleaned harder, they're cleaned regularly. Weekly, bi-weekly, and monthly recurring plans put home care on the calendar before the to-do list eats it. The guarantee matters more here, not less: one weak visit out of forty still gets a free re-clean, and we'd rather hear about it than watch you quietly cancel. Plan discounts are on the pricing page.
Also covered
The rest of what we clean.
Maid Service
Some clients want the room-by-room routine handled by a familiar crew rather than a one-off scrub. Our maid service runs the same checklist every visit so nothing drifts, and we try hard to send you the same cleaners so you're not re-explaining where the vacuum lives. If a visit slips below the standard you're used to, the 24-hour window applies exactly the same way it does on a brand new booking.
Housekeeping Service
Housekeeping is the lighter, more frequent version: keeping a home in good order instead of resetting it from scratch. Kitchens and baths stay on top of, laundry and beds handled where that's part of your booking, floors done every time. Families with small kids and clients working from home tend to land here. Whatever gets agreed in your booking notes is what the guarantee measures against.
One Time Cleaning
No plan, no commitment, no phone call to cancel later. A one-time cleaning is for the specific reason you need it: guests landing tonight, a birthday party to recover from, a spring reset, or an after-party cleanup you don't want to face. First-time customers can put code NEW10 on it for 10% off. The guarantee covers a single visit just as fully as a standing plan — that's the whole point of putting it in writing.
Same Day Cleaning Service
Often possible, never promised. Same-day cleaning depends on that morning's schedule and where you are in the city, so call (646) 825-3550 and we'll tell you straight whether a team can get there. What doesn't change under time pressure is the standard. A rushed visit that isn't right is still a free re-clean, which is why we'd rather turn down a slot then send a crew that can't do it properly.
AirBnB Cleaning Service
Hosts live and die by review scores, so a missed detail costs more then a re-clean. Our short-term rental cleaning and turnover cleaning work to a fixed turnover list — linens, bathroom restock check, kitchen reset, floors — and we follow the rental cleaning checklist so every stay starts the same. Managing several units? Rental property cleaning handles the scheduling side. Tell us the same day you spot a problem and we'll get back in before the next check-in when the calendar allows.
The results
Proof, borough by borough.
From pre-war kitchens in Hudson Heights to walk-up bathrooms in East Elmhurst — this is what our teams do every day.
Current offers
Three ways to
pay less.
Live promotions across all of New York City. Copy the code, apply it at checkout, done. See pricing for full details.
New client special
Save
10% Off
Your first Lily Maids visit, 10% lighter on the wallet.
- Valid on any cleaning service
- Insured, background-checked cleaners
- Flat, upfront pricing - no surprises
Book now and have a spotless home before the weekend.
Book Now
First-time customers only. Applied at checkout.
Flexible arrival
Save
5% Off
Give us a wider arrival window and save on every single visit.
- Identical cleaning, better price
- Text updates before we arrive
- Savings applied automatically
Only the arrival window changes - never the clean.
Book & Save 5%
Choose a flexible arrival window at booking.
Move in / move out
Save
$30 Off
Moving day is hard enough. We'll take the scrubbing off your list.
- Inside oven, fridge & cabinets
- Built to satisfy strict landlords
- Helps protect your deposit
Hand back the keys with a deposit-ready deep clean.
Book & Save $30
Valid on move-in and move-out cleanings only.
Client reviews · Part 2 of 3
Every borough, same standard.
New babies, knee surgeries, open houses, renovation dust - here is what New Yorkers say after we leave. Read all reviews >
★★★★★
"I just had a baby and needed a deep sanitization of our nursery and living space before bringing her home from the hospital. Their house cleaning service was incredibly gentle yet thorough, clearing out all the dust and allergens. I was able to come home to a perfectly calm and sterile environment."
★★★★★
"My girlfriend just moved in, and I wanted our shared space to look its best. The cleaners performed a top-to-bottom house clean, scrubbing the oven and shower grout to like-new condition. It was the perfect way to kick off this new chapter of our lives together."
★★★★★
"I was totally overwhelmed by a demanding finance job and had let the dust and clutter build up for months. This crew took over completely, dealing with the layers of dust and sticky kitchen counters. They made my loft shine, and I can actually relax after work now."
★★★★★
"I was selling my co-op and desperately needed to get it ready for an open house. They provided the most detailed house cleaning I've ever seen, removing every smudge and scuff mark from the walls. The place looked better than it did on move-in day, and we got an offer immediately."
★★★★★
"My husband just had knee surgery, and we needed a safe, clean space for him to recover without me worrying about germs. We scheduled a comprehensive house cleaning that focused heavily on sanitizing high-touch areas. I am so grateful to the team for helping us through this difficult time."
★★★★★
"We just finished a massive renovation, and the apartment was coated in dust. The crew took care of the house cleaning, scrubbing the floors and wiping down every cabinet and light fixture. The final result was stunning, and we were finally able to see the beauty of the new design."
★★★★★
"Having the family over for Christmas was a nightmare until I found this service. I specifically needed the carpets deep cleaned and the oven sparkling. Their detailed house cleaning saved the holiday, and our relatives kept commenting on how fresh the house smelled."
★★★★★
"Working from home with kids remote learning meant our floors and kitchen were constantly sticky. I hired this team for a mid-week house cleaning, and they managed to get the upholstery and carpets looking brand new. Now I don't feel embarrassed taking video calls."
★★★★★
"My mom recently entered assisted living, and we needed to clear out her apartment. We arranged a final house cleaning for her place, and the team was so respectful of her belongings while doing a deep scrub. It made the process of packing up her memories much easier for the family."
Step inside
Pre-war, walk-up, or loft - we've cleaned it.
Hover, or tap, to step inside the kinds of jobs the guarantee covers across the boroughs.
What the guarantee measures
The list we're held to.
A promise only works if both sides know the scope. This is the standard-visit list your re-clean gets measured against. See the full checklist > or compare with what a deep cleaning adds.
Kitchen
- Countertops and backsplash
- Stovetop and appliance exteriors
- Sink scrubbed and polished
- Cabinet fronts wiped
- Floors vacuumed and mopped
Bathroom
- Tub, shower, and tile scrubbed
- Toilet inside and out
- Mirror and fixtures polished
- Vanity and sink sanitized
- Floors disinfected
Living & Bedrooms
- All surfaces dusted
- Furniture and shelves wiped
- Mirrors and glass cleaned
- Beds made, linens changed
- Floors vacuumed and mopped
The numbers
No cost to hold us to it.
Your price depends on home size, cleaning type, and add-ons, and you see the full flat rate before you confirm. A re-clean never changes that number. See full pricing >
$0
Cost of a re-clean under the guarantee
24h
Window to tell us something wasn't right
$150
Where standard cleanings start
60s
To get an instant online quote
Where the guarantee applies
Manhattan. Brooklyn. Queens.
Same booking flow, same checklist, same 24-hour promise, wherever you are in the city. New York's Department of Consumer and Worker Protection is worth a bookmark for any home service you hire here, ours included. Start with your borough or jump straight to your neighborhood.
Popular neighborhoods.
Questions and answers
The guarantee, question by question.
These are the things New Yorkers ask us before they trust a promise like this one. Every answer is open by default, so nothing is hidden behind a click. Still curious? Our full FAQ page goes deeper, and the terms spell out the rest.
How long do I have to tell you something wasn't right? 01
Twenty-four hours from the end of your visit. That window exists for a practical reason, not a legal one: a home gets lived in fast, and after a day or two nobody can tell what we missed from what happened since. Call (646) 825-3550, reply to your booking confirmation, or email support and we'll get the re-clean on the calendar.
Does a re-clean cost me anything? 02
No. There's no return fee, no partial charge, and no minimum. We come back and re-clean the areas in question at no charge. Your original flat price stays exactly what it was when you booked, which is the whole point of the upfront pricing we quote before you confirm.
Do you re-clean the whole home or just the problem areas? 03
The areas in question. If it's one bathroom, we come back for that bathroom. If several rooms fell short, we handle several rooms. Tell us what you're seeing and we'll scope it honestly with you — we're not going to talk you down to a smaller job, and we're not going to redo a spotless kitchen just to look busy.
Does the guarantee cover recurring plans too? 04
Yes, on every single visit. A weak visit on month eight of a recurring plan gets the same free re-clean as a brand new booking. Honestly, we'd rather hear about one off week than have you quietly cancel the plan, so please say something.
What if I wasn't home when the cleaners came? 05
Most of our clients aren't. Doorman handoff, lockbox, or a smart-lock code all work fine, and the guarantee doesn't change because you were at the office. Your 24 hours start when the visit ends, so if you get home late and spot something that evening, that still counts. See preparing for your cleaning for how access notes work.
Does it cover things that weren't in the booking? 06
The guarantee measures against the scope you booked. If a standard visit skipped a line item from the standard cleaning list, that's a re-clean. Inside-oven work belongs to a deep clean, so it isn't a miss on a standard visit — but tell us anyway and we'll quote adding it. Add-ons work the same way: booked means covered.
Can I use the guarantee on a move-out cleaning? 07
Yes, with one timing note. Move-out cleanings usually sit right up against a landlord walkthrough, so tell us your inspection time when you book and we'll build the schedule with room to spare. We clean to the move-out checklist and we'll return on the same terms as any other visit. What we can't do is promise anything about how a landlord rules on your deposit — that's their call, not ours.
How do I reschedule if my plans change? 08
Reach out as early as you can and we'll move it. Timing rules and any fees are laid out on the cancellation and rescheduling policy page, and you'll recieve a confirmation once the new slot is locked in. Buildings with elevator reservations need the most lead time, so flag those first.
Client reviews · Part 3 of 3
Rated 5.0 by New Yorkers.
A selection from the 400+ five-star reviews clients across Manhattan, Brooklyn, and Queens have left us. Read all reviews >
Recent reviews
Thomas
Kips Bay · Manhattan
Verified client
"Spring allergies hit me hard this year, so we needed someone to come in and mitigate the pet dander. This service did a fantastic house cleaning, focusing on the corners and vents where dust hides. I can finally breathe easily in my own home."
Deep Cleaning · Kips Bay, Manhattan Megan
Greenpoint · Brooklyn
Verified client
"My daughter's birthday party was scheduled at our house, and I was drowning in pre-party prep. The team arrived early and provided a house cleaning that went above and beyond, making the kitchen and living room totally guest-ready. I didn't have to lift a finger."
One-Time Cleaning · Greenpoint, Brooklyn Robert
Jackson Heights · Queens
Verified client
"I returned from a three-week business trip to find a dusty apartment and a fridge that had gone bad. They handled the crisis with a house cleaning that even included cleaning out the microwave and refrigerator. I walked into a pristine home that smelled fantastic after my long flight."
Deep Cleaning · Jackson Heights, QueensNo reviews match that search.
Find us in NYC
Downtown roots, citywide reach.
Based at 101 Wall Street in the Financial District, serving neighborhoods across Manhattan, Brooklyn, and Queens. Questions about the guarantee before you book? Contact us any time.
Book with confidence
Nothing to lose but the dust.
Pick a service, pick a time, and if it isn't right you have 24 hours to say so. We'll come back and clean it again, free.
Lily Maids House Cleaning Service
101 Wall Street, New York, NY 10005
support@lilymaidhousecleaningservices.com
Serving Manhattan · Brooklyn · Queens
Get directions >Book Now