"My elderly parents are in a new assisted living facility, and I needed a deep clean of their old apartment before the family arrived. The team treated their home with such care and respect, removing years of grime."
Cleaning Checklist
What a Standard Cleaning Includes
What a Deep Cleaning Includes
Preparing for Your Cleaning
How It Works
Find your service The right clean for right now.
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Move-Out Cleaning Checklist
Rental Cleaning Checklist
Preparing for Your Cleaning
Rescheduling Policy
Moving day, minus the scrubbing Deposit-ready, done for you.
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Insured · Background-checked · Locally owned
Our Cleaning Team in New York City
You are letting someone into your home, often while you're not there. That's not a small thing, and we don't treat it like one. Every cleaner on our team is insured and background-checked, trained on the same room-by-room checklist, and used to the realities of NYC buildings. Over 1,200 homes across Manhattan, Brooklyn, and Queens, and a 5.0 rating built one visit at a time.
Insured & background-checked
Trained on one checklist
Same team when possible
If it's not right, we re-clean it
Astoria Handled with care
A real Lily Maids story
Robert didn't thank us for the scrubbing.
Robert M. in Astoria had just moved his elderly parents into assisted living. Their old apartment needed a full deep clean before family came by, and there were years of buildup to deal with. Hard week for everybody involved. When he wrote to us afterward he mentioned the grime almost in passing. What he actually wanted to say was that the team treated his parents' home with care and respect.
That's the part of this work that doesn't fit on a checklist, and its the part we care most about. Anybody can be taught the right order to clean a bathroom. Far fewer people can walk into a stranger's apartment during the worst week of thier year and handle it like it matters. When we're deciding who joins the team, that judgment counts as much as speed does.
The rest of this page is about what we do to make that consistent rather than lucky. If you'd rather see the work itself, our cleaning checklist and reviews cover it, and how it works explains the booking side.
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Before anyone works in your home
How people join the team.
No one is sent to a client's apartment on their first day. The order matters, and it's the same for everyone.
1
Vetting and background check
Every cleaner completes a background check before a first visit, and every cleaner is covered by our insurance. This part isn't negotiable and there are no exceptions for busy weeks.
2
Trained on our checklist
New team members learn the same room-by-room standard every client is promised, plus how we handle products, surfaces, and the things that go wrong. See the checklist they work from.
3
Working alongside the team
They start on visits with experienced cleaners before running their own. That's how the standard actually transfers, rather than living in a document nobody reads twice.
What the team brings
Experience you notice in the details.
Cleaning well in this city is a specific skill. Small rooms, old buildings, strict schedules, and no margin for a wasted hour. Here's what our teams are genuinely good at.
Same standard, every visit Kitchens · baths · floors
Consistency
One checklist, no guesswork.
The most common complaint people have about cleaning services isn't a bad clean, it's an inconsistent one. Great in January, forgettable by March. Our teams follow the same standard cleaning scope on every visit, which means the fifth clean should look like the first one.
Where you'll see real experience is in what gets noticed. A cleaner who has done a thousand NYC bathrooms spots the grout line, the underside of the faucet, and the hinge on the shower door without being asked. That's not a training document, that's hours on the job.
1,200+
Homes cleaned
45+
Neighborhoods served
400+
Five-star reviews
5.0
Average rating
Doormen · elevators · walk-ups Building rules, handled
Local knowledge
They know NYC buildings.
A big part of this job happens before anyone picks up a cloth. Signing in at a front desk, using the service elevator instead of the passenger one, working around a reserved freight window, carrying supplies up five flights in a walk-up with no complaints about it.
Our teams do this daily, in pre-war co-ops on the Upper East Side, converted lofts in Williamsburg, and towers in Long Island City. It means less coordination on your end. Leave access notes when you book and the rest is handled, as covered in preparing for your cleaning.
Range
Not just one kind of clean.
The same team handles a routine maid service visit, a full deep cleaning with the oven and fridge, and an empty apartment move-out before a landlord walkthrough. Those are genuinely different jobs with different pacing, and knowing which one you're on is part of the skill.
They also work with the products the situation calls for. We bring everything, including EPA Safer Choice certified options when a client has kids, pets, or a sensitivity. Industry standards for professional cleaning are worth a look if you're curious what that training covers, and the ISSA is the main body publishing them.
Same team when possible Recurring clients first
Familiarity
The same faces, when we can.
For clients on a recurring plan we try to send the same team each visit. It's better for everyone. They already know your building, your layout, the cabinet that sticks, and the two things you care about most. You stop having to explain yourself every other week.
We say "when possible" deliberately, because people take vacations and get sick and schedules move. What doesn't change is the standard, since every cleaner works from the same checklist. If a visit ever falls short, tell us within 24 hours and we come back and re-clean the areas in question at no charge, per our satisfaction guarantee.
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Homes Cleaned
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NYC Boroughs
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Neighborhoods Served
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Client Reviews
How the team works
Four things we hold to.
Less a mission statement, more the four things that come up every week when we're deciding how to handle something.
Treat the home like it's occupied
Even on an empty move-out, someone's deposit or first night is riding on the result. Nothing gets rushed because nobody's watching, and anything that breaks gets reported the same day rather than hoped over.
Say the awkward thing early
If a job is bigger than the booking allows for, the team tells you during the visit instead of quietly skipping rooms. You'd rather hear it while we're there than notice it after we've gone.
Respect the building and the neighbors
Front desk rules, freight elevator windows, quiet hours, and shared hallways. We follow them without being reminded, because your relationship with your building outlasts any single cleaning.
Fix it rather than defend it
Nobody cleans over a thousand homes without an occasional visit missing the mark. When that happens we come back and re-clean at no charge. See the satisfaction guarantee for how it works.
What the team handles
Five services, one standard.
Same trained team across all five, so you're not getting a different company depending on what you book. Hover an image to see the service, click to explore it. Tap once on mobile to preview, tap again to open.
Current offers
Three ways to
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- Flat, upfront pricing - no surprises
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Flexible arrival
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Give us a wider arrival window and save on every single visit.
- Identical cleaning, better price
- Text updates before we arrive
- Savings applied automatically
Only the arrival window changes - never the clean.
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Choose a flexible arrival window at booking.
Move in / move out
Save
$30 Off
Moving day is hard enough. We'll take the scrubbing off your list.
- Inside oven, fridge & cabinets
- Built to satisfy strict landlords
- Helps protect your deposit
Hand back the keys with a deposit-ready deep clean.
Book & Save $30
Valid on move-in and move-out cleanings only.
The results
Their work, borough by borough.
Pre-war kitchens, empty turnovers, walk-up bathrooms. This is what our teams did on ordinary days.
Client reviews · Part 2 of 3
Every borough, same standard.
Renovations, work trips, flu weeks, open houses. Nine real reviews from clients across the three boroughs. Read all reviews >
★★★★★
"I was completely overwhelmed moving into my new loft and didn't know where to start. The team came in and handled the post-construction dust and debris, leaving the place spotless. I will definitely be buying a gift card for my sister who is moving next month."
★★★★★
"With my in-laws arriving for the holidays, I was panicking about the state of my kitchen and bathrooms. The cleaners were absolute lifesavers, scrubbing every surface until it sparkled, and they even left a little note with a gift card for a discount on my next booking."
★★★★★
"My wife is recovering from surgery, and I knew I couldn't keep up with the cleaning and care. The team was a godsend, focusing on sanitizing the high-touch areas and thoroughly vacuuming."
★★★★★
"Returning from a three-week work trip to a stale apartment was depressing, and I didn't have the energy to tackle it. The service was swift and effective, handling the pet dander and dust buildup that had accumulated."
★★★★★
"Falling behind on cleaning due to a demanding work schedule left my apartment feeling chaotic. The team was incredibly efficient, organizing the clutter and sanitizing the kitchen and bathrooms. I've already recommended them to my co-worker."
★★★★★
"After recovering from a bad flu, I realized my entire apartment needed a sanitized deep clean to get rid of all the germs. The team arrived with great equipment and scrubbed every doorknob and surface, making the environment healthy again."
★★★★★
"I was preparing my apartment for a real estate showing and the dust from a small renovation was everywhere. The cleaning crew worked so fast and made the hardwood floors and windows look brand new."
★★★★★
"Getting the house ready for my parents to move in was a stressful endeavor. The cleaners handled the deep clean of the refrigerator and all the cabinets, making the space feel safe and sterile."
★★★★★
"We were hosting a Thanksgiving dinner and needed the apartment to be absolutely flawless. The team wiped down the walls and baseboards, getting rid of the summer dust. They left a gift card in the kitchen for our first-time guest, which was a lovely touch."
What they're trained on
Every visit covers.
This is the standard checklist behind every team, every visit. Deep cleans add to it, move-outs add more again. See the full checklist >
Kitchen
- Countertops and backsplash
- Stovetop and appliance exteriors
- Sink scrubbed and polished
- Cabinet fronts wiped
- Floors vacuumed and mopped
Bathroom
- Tub, shower, and tile scrubbed
- Toilet inside and out
- Mirror and fixtures polished
- Vanity and sink sanitized
- Floors disinfected
Living & Bedrooms
- All surfaces dusted
- Furniture and shelves wiped
- Mirrors and glass cleaned
- Beds made, linens changed
- Floors vacuumed and mopped
Questions and answers
What clients ask about our cleaners.
Fair questions about the people entering your home, answered in full and open by default. Nothing hidden behind a click. More on the FAQ page.
Are your cleaners insured and background-checked? 01
Yes, both, and it applies to everyone on the team without exception. A background check is completed before a first client visit, and our insurance covers the work. If you'd like to confirm any of this before booking, call (646) 825-3550 and ask, we'd rather answer than have you wonder.
Will I get the same cleaner every time? 02
On a recurring plan we aim to send the same team each visit, and usually manage it. We say "aim" honestly, because vacations, illness, and schedule changes happen. The standard doesn't change with the person, since everyone works from the same checklist.
Do I need to be home while they clean? 03
No, and most clients aren't. Doorman handoff, lockbox, or a smart-lock code all work fine. Add access instructions in your booking notes and the team coordinates with the front desk directly. See preparing for your cleaning for the short pre-visit rundown.
How much experience do your cleaners have? 04
It varies by person, and we won't pretend otherwise. What is consistent is that everyone is trained on our checklist and works alongside experienced cleaners before running visits alone. Between them the team has cleaned over 1,200 homes across 45+ NYC neighborhoods.
Do they bring their own supplies? 05
Yes, everything. You never need to stock a thing. If you prefer green products because of kids, pets, or a sensitivity, ask for EPA Safer Choice certified options in your booking notes. If you have a product you swear by for a particular surface, leave it out with a note and the team will use it.
What if something gets damaged during a visit? 06
Tell us and we'll deal with it properly. Our teams are instructed to report anything that breaks or goes wrong the same day rather than leave you to find it. The work is insured, so contact us at (646) 825-3550 or support@lilymaidhousecleaningservices.com and we'll take it from there.
What if I'm not happy with the cleaner or the clean? 07
Tell us within 24 hours and we come back and re-clean the areas in question at no charge, per our satisfaction guarantee. If a particular team just isn't the right fit for your home, say so and we'll send different people next visit. No awkwardness required.
Client reviews · Part 3 of 3
Rated 5.0 by New Yorkers.
A selection from the 400+ five-star reviews clients across Manhattan, Brooklyn, and Queens have left us. Read all reviews >
Recent reviews
Jessica L.
Chelsea · Manhattan
Verified client
"I have a college student son who is a bit messy, and I wanted to surprise him with a clean space before my visit. The team worked wonders on his bathroom and kitchen, eliminating all the clutter. It was so good that I'm buying a gift card for a friend who just had a baby."
Deep Cleaning · Chelsea, Manhattan Anthony V.
Battery Park City · Manhattan
Verified client
"Handling a home alone during a divorce is tough, and I just let the cleaning go for months. The service was a lifesaver, providing a thorough detail of the carpets and a deep clean of the oven that I'd been dreading. I was so impressed I bought a gift card for a colleague who's working crazy hours."
Deep Cleaning · Battery Park City, Manhattan Michael F.
East Village · Manhattan
Verified client
"My apartment hadn't had a deep clean in months, and I was embarrassed to have anyone over. The service was incredible, tackling the mold in the shower and scrubbing the floors until they shined. I'll be sending a gift card to my daughter, who just set up her new home office."
Deep Cleaning · East Village, ManhattanNo reviews match that search.
Where the team works
Manhattan. Brooklyn. Queens.
Same trained teams, same checklist, same standard wherever you are in the city. Start with your borough or jump to your neighborhood.
Popular neighborhoods.
Find us in NYC
Downtown roots, citywide reach.
Based at 101 Wall Street in the Financial District, with teams working across Manhattan, Brooklyn, and Queens. Want to ask us something before booking? Contact us any time.
Meet them at your door
Let our team take it from here.
Pick a service, pick a time, and let people who do this every day handle the part you've been putting off.
Lily Maids House Cleaning Service
101 Wall Street, New York, NY 10005
support@lilymaidhousecleaningservices.com
Serving Manhattan · Brooklyn · Queens
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